One secure portal for global airline technical publications for SES (formerly Intelsat)

The problem

SES (formerly Intelsat) provides inflight connectivity to airlines worldwide, and every fleet depends on a large, constantly revised library of technical publications — maintenance manual supplements, wiring diagram manuals and engineering orders. That documentation is sensitive and version-critical: each airline needs exactly the right documents, at the right revision, and nothing else.

Our approach

We designed and built the Content Portal, a secure technical-publications platform organised around client organisations and roles. Each airline operates as its own organisation with its own admin, who manages users and controls which roles can access which document collections. Sign-in supports enterprise SSO alongside email login, with a managed access-request workflow and bulk user import for onboarding whole teams. Every document carries full publication metadata — revision, issue, publication number, superseding and associated documents — and can be read in an in-browser viewer with search, table of contents and revision history. Configurable watermarks protect restricted material on both viewing and download.

The outcome

Airline customers around the world now access their technical documentation through a single secure portal — access controlled down to the role level, revisions and supersession tracked, and sensitive publications watermarked wherever they’re viewed or downloaded.

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