Services
Support and Maintenance
Keeping your digital universe in perfect harmony!
We’re fully aware of the vital role your web presence plays, and our dedicated support team is already on the case! Anticipate a call from our experts very soon to delve into the details of your support and maintenance needs.
Our approach
Websites and apps do not stay healthy on their own. Our support and maintenance service keeps your digital products secure, up to date and performing — combining routine care such as patching, backups and monitoring with a responsive team you can actually reach when something breaks or needs changing.
What we solve
- Outdated plugins, themes and core software exposing your site to security vulnerabilities
- No reliable backups when data loss, technical failure or an attack strikes
- Broken forms, links and errors quietly costing enquiries and sales
- Slow pages dragging down user experience and conversion
What’s included
- Security updates and patching across core software, plugins and themes
- Automated backups of data, content and configuration
- Technical troubleshooting and bug fixes
- Performance optimisation and uptime monitoring
- Content updates and form maintenance
- Hosting and server management
- Analytics, reporting and strategic guidance on improvements
- Retainers with business-hours support as standard and 24/7 coverage available for critical issues
Engagement models
How we work
Four straightforward ways to engage us. Pick the one that fits, or mix them as your needs change.
Staff Augmentation
Add experienced Shakewell developers, designers or specialists directly to your own team. Engagements typically run three to twelve months, but can be as short or long as you need — you get the skills without the commitment and cost of hiring full-time.
About staff augmentationFixed-Scope Projects
Have a defined outcome in mind? We scope it, price it and deliver it as a project — a clear timeline, agreed milestones and a single point of accountability from kickoff to handover.
Embedded Delivery Teams
For larger or longer-running work, a cross-functional Shakewell team — development, design and delivery management — plugs in as your delivery arm, working to your priorities and your reporting cadence.
Support & Maintenance
Already live? We keep websites, stores and apps secure, updated and performing through ongoing retainers — business-hours support as standard, with 24/7 coverage available for critical issues.
About support & maintenanceTrusted by game-changers
“We partnered with Shakewell in 2024 to help improve and maintain our website technology. The team are friendly, diligent and routinely demonstrate a breadth of technical understanding that is hard to find. Their support has put us in a much stronger position to scale and enhance our web presence.”
Aidan Arentz
Digital Product Owner of Merivale
“Collaborating with Shakewell Agency on the Sporting Club of Sydney members app has been a pleasure. Michael and his team came on board at short notice and very quickly responded to our business needs to deliver an improved solution for members and their guests.
No task has been too big or too small — their proactive approach, clear communication, and passion for the work have meaningfully enhanced the digital experience. Their expertise is driving us forward with more robust and scalable solutions.
It’s rare to find an agency partner so deeply invested in our success. It’s a pleasure working with the Shakewell Agency team, and I’m excited to continue improving our solutions together in the future.”
Ryan Selvage
Digital Experience Manager of Venues NSW
Start a conversation
Disrupt the norm
Tell us what you want to build, fix or scale — we’ll come back with a clear way forward.