Modernising the website and member portal for the Customer Owned Banking Association

The problem

COBA is the industry advocate for Australia’s customer-owned banking sector, and its member portal is the primary channel for sharing information and communicating with members. The website and portal inherited from a previous agency weren’t meeting anyone’s needs: members struggled to locate information, and the administration team couldn’t easily manage the content that needed regular updating.

Our approach

We began with a full design and code review — identifying the pages to rebuild, creating a website design language and component set, and implementing feedback from internal stakeholders. Development followed: configuring application environments and CI/CD scripts, building a responsive site, delivering Find a Bank functionality, and configuring analytics and SEO to support attracting new members.

The outcome

With the fixes and enhancements delivered, Shakewell moved into an ongoing support contract — managing the member portal and continuing to implement new improvements.

Related services: Website Development, Support and Maintenance